Immediate medical care – no appointment needed

If you need health advice and treatment for:

• Minor illness, e.g. infection and rashes, stomach upsets
• Minor injuries, e.g cuts and bruises, burns and strains
• Emergency contraception and advice
• Help to stop smoking

You do not need to make an appointment, walk-in to the Health Centre and we will provide you with appropriate care.  

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Accessible medical care – pre book an appointment

If you would like to access:

• Minor surgery
• Contraceptive services  
• Blood Pressure testing
• Blood tests
• Ear Syringing (please ensure that you have used oil for 5 days beforehand)

You will need to book an appointment at the Health Centre. However, you do not  need to register with us.

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Medical care services

You can also register with the Health Centre to receive all the family health services offered by a doctors’ surgery: 

• Advice on health problems
• Vaccinations
• Examinations and treatment
• Prescriptions for medicines
• Referrals to other health services and social services
• Family planning / contraceptive services
• Care during pregnancy
• Child health checks and immunisations
• Health promotion / health screening services such as smear tests and well person checks
• Minor operations and procedures
• Minor injury services

Where to go for other local services

NHS Direct.
Please call for advice on 0845 4647. Their telephone service offers confidential healthcare advice and information 24 hours a day. You can also visit NHS Direct online at http://www.nhsdirect.nhs.uk/

Salisbury Hospital:.
Please attend the hospital for pre-booked appointments and for serious accidents and emergencies. Please visit http://www.salisbury.nhs.uk/

Out of Hours:

If you need to see a doctor urgently when to the Health Centre is closed, you should call:

• 0300 111 5717 if you live in Kennet, North Wiltshire or West Wiltshire (patients registered with practices in Purton and Cricklade should call 01793 541111).
• 0845 270 35 35 if you live in South Wiltshire (patients registered with practices in Wilton, Mere, Hindon, Tisbury, Bechers Brook should call 01202 851332)

Please call for advice on 0845 4647. Their telephone service offers confidential healthcare advice and information 24 hours a day. You can also visit NHS Direct online at http://www.nhsdirect.nhs.uk/

• Your local pharmacist who is qualified to give you expert advice.
• Your local GP surgery. Please call them for an appointment.
• Accident and emergency departments.

Hospital accident and emergency departments are for serious accidents and emergencies, not minor injuries or health problems. Patients will be prioritised according to the urgency of their case.

Other useful services: 

For further information about local services contact:

NHS Wiltshire 
Southgate House
Pans Lane
Devizes
SN10 5EQ
www.wiltshirepct.nhs.uk

If you require any vaccinations relating to foreign travel, you need to make an appointment to discuss your travel arrangements.  This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.  There is further information about countries and vaccinations required on the links below:

Europe & Russia	North America
Central America	South America
Carribean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible  - at least 6 weeks before you travel - as a second appointment will be required to actually receive the vaccinations.  These vaccines have to be ordered as they are not a stock vaccine.  Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Most travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.  This is because travel vaccination is not included in the services provided by the NHS and therefore is a chargeable service.

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

Travel Questionnaire

Asking for a sick note

Once you have been absent from the work for more than one week, you can obtain a sick note from a doctor. This note will give the reason for your absence as well as the length of time you may need to be off work. Sick notes can be provided following a telephone appointment if you are registered with the Health Centre, however if you have not already visited the nurse or doctor about your medical problem, you may need to be seen at the Health Centre.

If you are registered with another doctors practice, a sick notes can be provided if the doctor or nurse has seen you that day and advised time off work. For sick notes relating to long term problems, you should make an appointment to visit your registered doctors' practice.

Please confirm before you arrive that there is a GP on duty as our nurses cannot sign sick notes.

Please call between 11am and 3.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice. It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

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